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This paper investigates the development of conventions of trust in what we call intergenerational games, i.e., games played by a sequence of non-overplapping agents, who pass on advice on how to play the game across adjacent generations of players. Using the trust game of Berg et al. (1995) as our experimental decision problem, advice seems to decrease the amount of trust that evolves when this game in played in an inter-generational manner in that it decreases the amount of money sent from Senders to Returners. Ironically, advice increases trustworthiness in that Returners tend to send more back. Further, subjects appear to follows conventions of reciprocity in that they tend to Send more if they think the Returners acted in a “kind” manner, where kind means the Sender sent more money than the receiver expected. Finally, while we find a causal relationship running from trustworthiness to trust, the opposite can not be established. We note that many of our results can only be achieved using the tools offered by inter-generational games. The inter-generational advice offered provides information not available when games are played in their static form. Combining that information with elicited beliefs of the Senders and Returners adds even more information that can be used to investigate the motives that subjects have for doing what they do.
We run an experiment in which students of different European nationalities are matched in groups of five and repeatedly choose with whom within their group they want to play a trust game. Participants observe of each other age, gender, nationality and number of siblings. The region of origin, “North” or “South” is a major determinant of success in the experiment. Participants tend to trust those they trusted before and who trusted them. We do not find evidence of regional discrimination per se. It is only the underlying and significant differences in behavior that translate through repeated interactions into differences in payoffs between the two regions.
We design a laboratory experiment to examine predictions of trustworthiness in a novel three-person trust game. We investigate whether and why observers of the game can predict the trustworthiness of hand-written communications. Observers report their perception of the trustworthiness of messages, and make predictions about the senders’ behavior. Using observers’ decisions, we are able to classify messages as “promises” or “empty talk.” Drawing from substantial previous research, we hypothesize that certain factors influence whether a sender is likely to honor a message and/or whether an observer perceives the message as likely to behonored: the mention of money; the use of encompassing words; and message length. We find that observers have more trust in longer messages and “promises”; promises that mention money are significantly more likely to be broken; and observers trust equally in promises that do and do not mention money. Overall, observers perform slightly better than chance at predicting whether a message will be honored. We attribute this result to observers’ ability to distinguish promises from empty talk, and to trust promises more than empty talk. However, within each of these two categories, observers are unable to discern between messages that senders will honor from those that they will not.
This chapter of the handbook suggests some lessons from moral psychology for ethics and metaethics. The authors note that empirical research on a wide range of topics, including moral character, happiness and well-being, free will and moral responsibility, and moral judgment, has had a profound influence on recent philosophical theorizing about the foundations of morality. In their chapter they focus on one issue of particular importance: the reliability and trustworthiness of moral judgment. They critically assess three lines of argument that threaten to undermine epistemic confidence in our moral judgments, namely process debunking arguments, arguments from disagreement, and arguments from irrelevant influences. Though the jury is still out on how successful these arguments are, there is little question that they have potentially profound implications both for moral epistemology and philosophical methodology. Perhaps the most important lesson for ethics and metaethics to be drawn from moral psychology, then, may be that future progress in moral philosophy is likely to depend on philosophers and psychologists working together, rather than in isolation from one another.
This article studies whether people want to control what information on their own past pro-social behavior is revealed to others. Participants are assigned a color that depends on their past pro-social behavior. They can spend money to manipulate the probability with which their color is revealed to another participant. The data show that participants are more likely to reveal colors with more favorable informational content. This pattern is not found in a control treatment in which colors are randomly assigned, thus revealing nothing about past pro-social behavior. Regression analysis confirms these findings, also when controlling for past pro-social behavior. These results complement the existing empirical evidence, confirming that people strategically and, therefore, consciously manipulate their social image.
Discussions of the development and governance of data-driven systems have, of late, come to revolve around questions of trust and trustworthiness. However, the connections between them remain relatively understudied and, more importantly, the conditions under which the latter quality of trustworthiness might reliably lead to the placing of ‘well-directed’ trust. In this paper, we argue that this challenge for the creation of ‘rich’ trustworthiness, which we term the Trustworthiness Recognition Problem, can usefully be approached as a problem of effective signalling, and suggest that its resolution can be informed by a multidisciplinary approach that relies on insights from economics and behavioural ecology. We suggest, overall, that the domain specificity inherent to the signalling theory paradigm offers an effective solution to the TRP, which we believe will be foundational to whether and how rapidly improving technologies are integrated in the healthcare space. We suggest that solving the TRP will not be possible without taking an interdisciplinary approach and suggest further avenues of inquiry that we believe will be fruitful.
There has been an erosion of trust in medical care and clinical research, and this has raised issues about whether institutions and investigators conducting clinical research are worthy of trust. We review recent literature on research on trust and trustworthiness in the clinical research enterprise and identify opportunities to enhance trustworthiness, which will likely increase participant trust in clinical research. In addition, we review materials reporting the results of national polls related to the public’s trust in different occupations. The literature on trustworthiness and trust is complex and suffers from a lack of agreement on definitions of trust and trustworthiness and actions to enhance trustworthiness. Nonetheless, institutions need to take action to address the many elements that contribute to being perceived as trustworthy. As a complementary approach, since nurses have consistently ranked highest on trust by the public for twenty-two straight years, we analyze the features that likely account for the public’s uniform high regard for nurses. We propose specific actions to enhance the role of research nurses in the research enterprise, without compromising their primary role as participant advocates, that we have adopted at Rockefeller University to gain the benefits of the public’s trust in nurses in building trustworthiness.
All IN for Health is a well-established community-academic partnership dedicated to helping improve the lives of Indiana residents by increasing health research literacy and promoting health resources, as well as opportunities to participate in research. It is sponsored by the Indiana Clinical and Translational Science Institute (I-CTSI). The study’s purpose was to measure trust in biomedical research and healthcare organizations among research volunteers.
Methods:
The Relationship of Trust and Research Engagement (RTRE) survey was developed utilizing 3 validated scales. The RTRE consisted of 36 items in a 5-point Likert scale with three open-text questions. We conducted 3 focus groups with a total of 24 individuals ahead of the survey’s launch. Recruitment was done through the All IN for Health newsletter. The survey was administered in the summer of 2022.
Results:
Six hundred and sixty-three individuals participated in the survey. Forty-one percent agreed that doctors do medical research for selfish reasons. Moreover, 50% disagree that patients get the same medical treatment regardless of race/ethnicity. Sixty-seven percent think it is safe to participate in medical research, yet 79% had never been asked to participate. Ten percent believe that researchers select minorities for their most dangerous studies and expose minoritized groups to diseases.
Conclusion:
The utilization of tools to measure trust will facilitate participant recruitment and will assist institutions and investigators alike in accountability. It is imperative, we work toward understanding our communities’ trust in medical research, assessing our own trustworthiness, and critically reflect on the authenticity of our efforts.
The robots of tomorrow should be endowed with the ability to adapt to drastic and unpredicted changes in their environment and interactions with humans. Such adaptations, however, cannot be boundless: the robot must stay trustworthy. So, the adaptations should not be just a recovery into a degraded functionality. Instead, they must be true adaptations: the robot must change its behaviour while maintaining or even increasing its expected performance and staying at least as safe and robust as before. The RoboSAPIENS project will focus on autonomous robotic software adaptations and will lay the foundations for ensuring that they are carried out in an intrinsically trustworthy, safe and efficient manner, thereby reconciling open-ended self-adaptation with safety by design. RoboSAPIENS will transform these foundations into ‘first time right’-design tools and platforms and will validate and demonstrate them.
There are epistemic manipulators in the world. These people are actively attempting to sacrifice epistemic goods for personal gain. In doing so, manipulators have led many competent epistemic agents into believing contrarian theories that go against well-established knowledge. In this paper, I explore one mechanism by which manipulators get epistemic agents to believe contrarian theories. I do so by looking at a prominent empirical model of trustworthiness. This model identifies three major factors that epistemic agents look for when trying to determine who is trustworthy. These are (i) ability, (ii) benevolence, and (iii) moral integrity. I then show how manipulators can manufacture the illusion that they possess these factors. This leads epistemic agents to view manipulators as trustworthy sources of information. Additionally, I argue that fact-checking will be an ineffective – or even harmful – practice when correcting the beliefs of epistemic agents who have been tricked by this illusion of epistemic trustworthiness. I suggest that in such cases we should use an alternative correction, which I call trust undercutting.
Free riding involves benefiting from common resources or services while avoiding contributing to their production and maintenance. Few studies have adequately investigated the propensity to overestimate the prevalence of free riding. This is a significant omission, as exaggeration of the phenomenon is often used to justify control and coercion systems. To address this gap, we investigate how the common good approach may mitigate the flaws of a system excessively focused on free-riding risk. In this conceptual paper featuring illustrative vignettes, we argue that the common good perspective is realistic and effective in preventing this excessive attention by promoting trust as an unconditional gift and a response to vulnerability. We discuss the common good perspective’s originality over the dominant approaches and propose a set of ethical and managerial recommendations that may be the best protection against this excessive focus and maybe even against free riding itself.
In preparation for Chapters 5–7 – which detail the three components of the proposed trust-based framework – this chapter addresses three issues. With reference to the social rights literature, it first substantiates the conclusion that social rights are justiciable, justifying the need for an enforcement framework to be used by the courts. Secondly, the chapter describes how the courts can use the concept of political trust as the basis for a social rights enforcement framework. It explains that under the trust-based framework, the courts promote the elected branches’ trustworthiness with respect to social rights. The courts specifically hold the elected branches to a ‘standard of trustworthiness’, effectively enforcing the three constituent expectations of trust in the citizen-government relationship – goodwill, competence and fiduciary responsibility. Lastly, the chapter outlines four justifications – theoretical, instrumental, practical and democratic – for why political trust should provide the basis for a social rights enforcement framework.
Usage of large language models and chat bots will almost surely continue to grow, since they are so easy to use, and so (incredibly) credible. I would be more comfortable with this reality if we encouraged more evaluations with humans-in-the-loop to come up with a better characterization of when the machine can be trusted and when humans should intervene. This article will describe a homework assignment, where I asked my students to use tools such as chat bots and web search to write a number of essays. Even after considerable discussion in class on hallucinations, many of the essays were full of misinformation that should have been fact-checked. Apparently, it is easier to believe ChatGPT than to be skeptical. Fact-checking and web search are too much trouble.
Facial appearance plays an important role in how we form first impressions of others throughout the lifespan. Many studies have demonstrated that individuals consistently infer personality traits from faces, even when they do not accurately reflect a person’s personality. Only recently has this research been extended into examining older faces and how aging affects these trait impressions. This chapter discusses the impact of aging on judgments of four traits based on first impressions: facial competence, trustworthiness, health, and aggressiveness. Judgments for each of these traits are affected by aging, both by physical changes to facial structure and by stereotypes associated with aging. This chapter also discusses how aging affects the accuracy of first impressions from faces, most notably increasing the accuracy of health judgments but having little effect on the accuracy for other traits.
Of particular concern in the literature on business is the importance of trust and the disabling consequences of broken trust on business partnerships. Chapter 3 draws on extensive interviews in exploring the issue of trust, and reports novel findings which lead to new theoretical formulations. It has been central in sociological understanding that embeddedness in social and business exchanges generates and maintains interpersonal trust. Should opportunistic behaviour or violation of trust occur it is routinely assumed that such breaches would be exposed or punished, including reputation loss and exclusion from future exchange opportunities. What is less explored is that breaches of trust in many instances may not lead to disclosure of such a behaviour or termination of exchange relationships. Chapter 3 expands our understanding of broken trust. It identifies and explores mechanisms which operate in avoidance of confrontation, exposure and retaliation in instances of breaches of trust and also strategies employed by entrepreneurs in continuation of exchange relationships with violators of trust. The chapter examines underexplored aspects of the complexity and dynamics of business exchange relations and points to a rethinking of trust and social exchange.
The willingness to trust others does not just happen. We are taught to trust by those who have lived before us and by observing whether it is safe to do so. We are also schooled in the benefits of trustworthiness. The level of trust existing in a society influences the way life is organized. These concerns raise certain questions that we hope to answer in this chapter. For example, how do we learn to trust each other? Once a convention of trust is created, how is it passed on from generation to generation? Does intergenerational communication increase or decrease trust? Does it increase or decrease trustworthiness? Is trust profitable? What is the causal relationship between trust and trustworthiness? In this chapter we use an intergenerational version of the well-known trust game (Berg, Dickhaut, and McCabe, 1995) to help us answer these questions about how trust is developed and communicated to others. We find that advice seems to decrease the amount of trust that evolves when this game is played in an intergenerational manner in that it decreases the amount of money sent from senders to receivers. Ironically, advice increases trustworthiness in that receivers tend to send more back. However, in no case, on average, does it pay to send any money. We explain this contradiction by examining the asymmetrical impact that advice has when serving as an anchor from which sending and returning behavior is adjusted. Further, we have discovered that subjects appear to follow conventions of reciprocity in that they tend to send more if they think the receivers acted in a “kind” manner, where “kind” means the sender sent more money than the receiver expected. Finally, while we find a causal relationship between trustworthiness and trust, the opposite cannot be established. We note that many of our results can only be achieved using the tools offered by intergenerational games. The intergenerational advice offered provides information not available when games are played in their static form. Combining that information with elicited beliefs of the senders and receivers adds even more information that can be used to investigate the motives that subjects have for doing what they do.
Lakshmi Balachandran Nair, Libera Università Internazionale degli Studi Sociali Guido Carli, Italy,Michael Gibbert, Università della Svizzera Italiana, Switzerland,Bareerah Hafeez Hoorani, Radboud University Nijmegen, Institute for Management Research, The Netherlands
The final chapter in this book discusses some methodological considerations and debates surrounding case study research and its quality. In particular, we revisit the topic of research paradigms (i.e. positivism and interpretivism). Relatedly, we discuss different quality criteria as proposed by prior researchers from both paradigmatic camps. In particular, we focus on the rigor versus trustworthiness discussion and the internal versus external validity debate. Afterwards, we briefly discuss the iterative cycles of data collection and analysis one would encounter during a qualitative case study research process. We end the chapter (and subsequently the book) with a guiding framework which will help researchers in sequencing case study designs by acknowledging the weaknesses of individual designs and leveraging their strengths. The framework can be adopted and adapted to suit the specific research objectives of the study in hand.
Case study research is a versatile approach that allows for different data sources to be combined, with its main purpose being theory development. This book goes a step further by combining different case study research designs, informed by the authors' extensive teaching and research experience. It provides an accessible introduction to case study research, familiarizes readers with different archetypical and sequenced designs, and describes these designs and their components using both real and fictional examples. It provides thought-provoking exercises, and in doing so, prepares the reader to design their own case study in a way that suits the research objective. Written for an academic audience, this book is useful for students, their supervisors and professors, and ultimately any researcher who intends to use, or is already using, the case study approach.
This chapter will further explore the moral and legal aspects of the nurse–patient relationship, with special attention paid to the role of trust. Lena’s situation demonstrates how a patient can be disempowered and rendered increasingly vulnerable through careless use of professional power. Lena’s sadness at being parted from her friend (a normal reaction) has been turned into a medical condition (or ‘medicalised’), which is then recorded in her file as if it is a fact about her. Then this purported medical condition is used as a reason to pry into Lena’s private life – and all without any consultation with Lena herself. When Lena expresses quite justifiable outrage, she is further cast as a problem patient, and her anger is regarded as part of her emotional instability.