We all know the importance of taking advice from the right people. In the financial services arena, good quality financial advice helps millions of people manage their money, realise their goals and achieve long-term financial security. Given the low level of financial literacy in the general population, financial advice can be seen as a necessity for millions of people. However, our brief research to date indicates that a huge advice gap has emerged in the UK following the introduction of the Retail Distribution Review in 2012. And it doesn’t look like this will get better soon. Regarding this advice gap, the FCA stated in 2023 that “the provision of financial advice is often out of reach for all but the already wealthy.” Furthermore, efforts to mitigate the advice gap are either non-existent or piecemeal at best.
The consequences of the advice gap include poor investment decisions leading to sub-optimal savings: research shows that consumers in the UK who took professional financial advice between 2001 and 2006 enjoyed an average increase in their assets of nearly £48,000 (∼20%) after ten years, compared to those who took no advice. In this paper, we consider various mechanisms to improve access to financial advice and guidance and reduce the size of the advice gap while recognising that these should be implemented under the umbrella of Consumer Duty, which should ensure that customers receive good outcomes.
Finally, in terms of financial inclusion, there is a gender and social imbalance with women and those from lower socio-economic groups less likely to access formal advice or guidance. This is where the advice gap is biggest, and some of these groups of people could benefit most from access to financial advice or guidance, particularly those groups with lower levels of financial literacy who have reduced means to start off with. Implementing measures to reduce the advice gap under the umbrella of a strong consumer duty should provide customers with the means to pay for the level of advice that they need while being confident that they are receiving the right products for their needs at the right price leading to good customer outcomes.
